Common Questions about Vacation Rental Homes

Q: What time is check-in / check-out?

A: Check-in begins at 4:00pm, and checkout begins at 10:00am.  Let us know if you'd like to alter these times in any way. If there is no same day arrival / departure, we would be happy to grant you an early / late check-in / check-out.

Q: Are your houses pet-friendly?

A: Yes, we do have some homes that are pet-friendly. Just select "Pet Friendly" in our advanced search options to see whats available.

Q: What is your cancellation policy?

A: Due to the nature of the vacation rental business, we CANNOT ACCEPT CANCELLATIONS.  You will foreit all sums paid unless we are given ample time to re-rent the property to another party at the same rate fo the time period you will no longer not be able to use.  If the cancellation occurs within 30 days of your arrival, no refund will be issued and all funds will be forfeited.

VACATION RENTAL INSURANCE

CSA Vacation Rental Insurance has been offered with your reservation. Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses.  We strongly recommend you purchase this valuable protection. 

Q: I cannot find an answer to my question!

A: If you were not able to find an answer on our website, please contact us directly and we will get back to you as soon as we can. Visit our Contact us page to fill out a quick form, or call us at 970-513-4500. If you decide to call outside of our working hours, please leave a message and we will get back to you in the morning. Thank you for your interest!

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